Last Updated: 11 June 2024

At Creation Ground, we strive to provide high-quality digital products to meet your needs. Your satisfaction is important to us, and we are here to assist with any concerns you may have regarding our products. Please read our Refund and Returns Policy carefully.

1. Eligibility for Refunds

Due to the nature of digital products, all sales are final. However, we offer refunds under the following conditions:

• Technical Issues: If the digital product you purchased has significant technical issues that cannot be resolved by our support team.
• Non-Delivery of Product: If you do not receive the product after the payment has been confirmed.
• Misrepresentation: If the product delivered is significantly different from its description or preview.

2. Non-Refundable Situations

Refunds are not provided under the following circumstances:

• Change of mind after purchase.
• Lack of technical knowledge to use the product.
• Failure to meet system requirements specified for the product.
• Minor bugs that do not affect the product’s functionality.

3. Requesting a Refund

To request a refund, please follow these steps:

• Contact our support team at info@creationground.com within 14 days of purchase.
• Provide your order number, proof of purchase, and a detailed description of the issue.
• Our team will review your request and respond within 5 business days.

4. Returns and Exchanges

As digital products are downloadable and non-returnable, we do not accept returns or exchanges. We recommend downloading and reviewing any available previews or free trials before making a purchase.

5. Resolution Process

If your refund request is approved:

• We will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method.
• You will receive an email confirmation once the refund has been processed.

If your refund request is denied:

• We will provide a detailed explanation of the decision.
• We will work with you to resolve any outstanding issues with the product.

6. Support and Contact Information

For any questions or support needs, please contact our customer service team:

• Email: info@creationground.com
• Phone: Noting
• Business Hours: From 10 AM to 6 PM UAE Time (6 AM to 2 PM UTC)

7. Amendments to the Policy

We reserve the right to amend this Refund and Returns Policy at any time. Changes will be posted on this page, and your continued use of our services signifies your acceptance of any updated terms.

Thank you for choosing Creation Ground. We are committed to providing you with excellent products and services.